Thank You for shopping at The Patriot Flag Company.
Returns
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
If you wish to return your item, a request must be sent within 7 days of receiving your product. You must have prior authorization from The Patriot Flag Company before returning your item. A restocking fee may be charged. Return shipping to be paid by customer. Incorrectly shipped items must be claimed within 7 days of receiving your product in order to ensure proper credit.
Items returned without authorization will be disposed of without credit being issued or shipping being reimbursed.
Digital items can be returned at no charge within 14 days of purchase.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within <two weeks>. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email <support email address> within 7 days of receiving your product to begin the process.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order NOT ACCEPTED
Cash On Delivery NOT ACCEPTED
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Shipping Policy
Turnaround
All orders are shipped within 3-4 Business days Monday – Friday 8am – 5pm PST.
Carriers
We use the following carriers to deliver our orders:
USPS, UPS, FedEx, DHL
